HLTH 1051 - Interpersonal Communications

Course Description

This course focuses on the development of self-awareness, increased understanding of others, and development of effective interpersonal communication skills that can be used in a variety of caregiving contexts. Students will be encouraged to become more aware of the impact of their own communication choices and patterns. They will have opportunities to develop and use communication techniques that demonstrate personal awareness, respect, and active listening skills.

Learning outcomes

• Identify the characteristics and qualities of effective interpersonal communications.
• Discuss the interrelationships between self-awareness, self-esteem, and perception as these relate to communication choices and patterns.
• Demonstrate effective, caring interpersonal communication skills with clients, colleagues, and others.
• Apply self-reflection and self-appraisal processes in order to increase your own effectiveness in interpersonal contexts.

Course topics

• Lesson 1: Getting Started
• Lesson 2: The Communication Process
• Lesson 3: Caring and Support
• Lesson 4: Non-Verbal Communication
• Lesson 5: Perception
• Lesson 6: Feedback
• Lesson 7: Active Listening
• Lesson 8: Active Listening—Clarification
• Lesson 9: Active Listening—Empathy
• Lesson 10: Expression of Feelings
• Lesson 11: Communication Styles
• Lesson 12: Conflict Resolution
• Lesson 13: Communicating with Oriented Older Adults with Special Needs
• Lesson 14: Integration and Skills Review

Required text and materials

Students are responsible for purchasing the required materials on their own:

• Wilk, M. J. (2022). Sorrentino's Canadian textbook for the support worker. (5th ed.). Elsevier.

ISBN: 9780323711654 / 9780323709392

Note: This item can be purchased directly from the following link.

Assessments

Students in the Health Care Assistant Program must achieve a minimum grade of 70% on the mandatory final exam and in the course overall. Students must achieve a minimum of 70% in each required theory course and a COM (complete) for the competency based portions of laboratory and practicum courses to pass the program. Students must pass each course to continue in the program.

Students cannot re-write failed assessments and, if unsuccessful on a second attempt at any course, will be asked to withdraw from the program.

All Program courses must be completed within 3 years of initial course enrolment.

Prerequisites

Admission to the Health Care Assistant program

Exclusions

HEAL 1050